Shipping & Returns
Shipping Policy
We aim to get all orders to you within 3-5 working days. If the product is a personalised item this may take a day or two more, however, this will be shown on individual items.
Where specified, some items come directly from our supplier, which will be specifically ordered for you. They aim to deliver between 2-5 working days.
£4.99 for standard delivery
Free Delivery when you spend over £75
We use Royal Mail/Parcelforce and will require a signature. Our suppliers use DPD and will provide you with tracking details as soon as an item is dispatched. We will also confirm by email when your order has been dispatched and on its way to you.
Unfortunately, we cannot deliver outside of the UK.
Return & Exchange Policy
If you are not completely satisfied with your products you have 14 days to return it, we can offer a refund transferred the same way you paid, a credit note which can be redeemed online or an exchange. However, we do not refund delivery charges and it is the customers cost to have it sent back.
Please note: Items need to be in original packaging and ready to be resold otherwise we are unable to refund or exchange.
Refund or replacement will be received if an item is found faulty. If any items are found faulty please inform us within 24 hours by email with a photograph, your order number and name and address, so we may deal with a replacement straight away. If items are reported after this 24 hours we will try to deal with a replacement , however, have to work with policies of our suppliers also.
Please email us with your invoice number, whether you are looking to return an item or it is damaged and we will get back to you within 24 hours.
Sale items are non refundable
Cancellation
If you wish to cancel your order please inform us as soon as possible, as we aim to get items sent out/ordered with our suppliers the same day of receiving your order.